Privacy Policy

DesignAxis (Pty) Ltd (“DesignAxis”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

By using our website (designaxis.co.za) or engaging with our services, you consent to the terms of this Privacy Policy.

DesignAxis (Pty) Ltd
Enterprise Number: 2025 / 703115 / 07
Registered Address: 10th Street, Greymont, Johannesburg, Gauteng, 2195
Postal Address: 10th Street, Greymont, Gauteng, 2195

• General Enquiries: support@designaxis.co.za 
• Information Officer: Jose de Lemos
• Email (Information Officer): jose@designaxis.co.za
   

We may collect the following types of personal information:

• Identity details (name, surname) 
• Contact information (email, phone number, postal address) 
• Transaction and order details 
• Website usage data (IP address, browser type, device information) 
• Any information voluntarily provided via forms, emails, or direct communication
   

Your personal information may be used to:

• Provide and deliver our products and services 
• Respond to enquiries and support requests 
• Process payments and manage orders 
• Send marketing communications (with your consent) 
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
   

We process personal data on the following lawful grounds under POPIA:

• With your consent 
• To perform or conclude a contract with you 
• To comply with legal obligations 
• Where it is in our legitimate business interests (without overriding your rights)
   

• We may send newsletters, promotions, or updates about our services only with your consent (opt-in). 
• You may unsubscribe at any time via the link in emails or by contacting us directly.
   

We currently do not use cookies on our website.
If we introduce cookies in the future (for analytics, functionality, or marketing), users will be notified, and this Policy will be updated.

We may share your personal information with trusted third parties, including:

• Payment processors (e.g., PayFast, PayGate) 
• Courier and logistics providers 
• Website hosting and IT support 
• Professional advisors (legal, compliance, accounting)
   

All service providers must comply with POPIA and safeguard your information.

If your personal information is transferred outside South Africa, we will ensure that:

• The receiving country has adequate data protection laws; or
• You have given consent; or
• The transfer is necessary to fulfil a contract with you.
   

We use reasonable and appropriate security measures to protect your personal data from loss, unauthorized access, misuse, or disclosure.
While we take precautions, no online system is 100% secure.

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy, or 
• Comply with legal requirements.
   

You have the right to:

• Be informed when your personal information is collected 
• Request access to your personal data 
• Correct or delete inaccurate or outdated data 
• Object to processing (including for direct marketing) 
• Lodge a complaint with the Information Regulator of South Africa
   

Information Regulator Contact Details:

• Website: https://inforegulator.org.za 
• Email: complaints.IR@justice.gov.za
   

If your personal information is accessed or acquired by an unauthorized party, we will notify you and the Information Regulator as soon as reasonably possible (unless instructed otherwise by law enforcement).

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly displayed.

For questions or to exercise your POPIA rights, please contact:

Information Officer: Jose de Lemos

• Email: jose@designaxis.co.za
• General Support: support@designaxis.co.za
• Address: 10th Street, Greymont, Johannesburg, Gauteng, 2195